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Quality of Service

ECS Quality Management System, certified to ISO 9001:2008 and ISO 9001:2015, is founded on the belief that continuous improvement of its product’s quality and services must be pursued. ECS involves all its employees, from field and office staff to management.

The company is dedicated to a quality policy that will ensure that its products and services fully meet the requirements of its customers at all times.

ECS is committed to providing the highest quality services and equipment to the energy sector by consistently achieving high customer satisfaction. Commitment to implementing quality management and operation systems is essential to realizing that goal.

The quality policy is based on Four fundamental principles:

  1. Ensuring that we fully identify and conform to the needs of our customers.
  2. Looking at our service provision processes, identifying the potential for errors, and
  3. Taking the necessary action to eliminate them.
  4. Everyone understands how to do their job right the first time.

To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements and ensuring that the correct procedures are followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy will be set, determined and monitored at Management Review.

Quality policy principles and objectives are consistently communicated and available to staff.

Training is an integral part of the strategy to achieve the objectives.

Within this policy, we are committed to operating our company under the disciplines and control of a Quality Management System conforming to the International Standard ISO 9001:2008 and ISO 9001:2015, planned and developed jointly with our other management functions.

We are committed to operating continuously to this standard and will maintain the necessary Quality Approvals consistent with our customer requirements.

ECS is committed to all legal requirements and external regulations in all services provided to its clients.