Quality of Service

ECS Quality Management System, certified to ISO 9001:2008, is founded on the belief that continuous improvement of the quality of its products and services must be pursued. ECSĀ involves all its employees in this process, from field and office staff to management.

The company is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times.

ECS is committed to the provision of the highest quality of services and equipment to the energy sector by achieving a high level of customer satisfaction at all times. Commitment to the implementation of quality management and operation systems is essential to realizing that goal.

The quality policy is based on Four fundamental principles:

  1. Ensuring that we fully identify and conform to the needs of our customers.
  2. Looking at our service provision processes, identifying the potential for errors and
  3. Taking the necessary action to eliminate them.
  4. Everyone understanding how to do their job and doing it right first time.

To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

The quality policy principles and objectives is communicated and available to staff at all times.

Training is an integral part of the strategy to achieve the objectives.

Within this Policy we are committed to operating our Company under the disciplines and control of a Quality Management System conforming to the International Standard IS0 9001:2008, planned and developed jointly with our other management functions.

We are all committed to operating continuously to this standard and we will maintain the necessary Quality Approvals consistent with our customer requirements.

ECS is committed to all legal requirements and external regulations in all services provided to it clients.